FREQUENTLY ASKED QUESTIONS
Everything you need to know about competing, learning and partnering with Claxon.
General FAQs
What region is Claxon based in?
Claxon Tournaments Pte. Ltd. is an events management company based in Singapore which hosts esports events across the globe. We focus primarily on Asia, and feature active branches in Europe, South America and more.
How do I join the Claxon Family?
Eager to join the events management industry in esports? For voluntary event staff, head on down to #join-us through our Discord Hub to apply. Have any additional talents you would like to showcase? Visit our Core Team Staff Applications here. Unsure of where to go? Email your portfolio to us at contact@claxontournaments.net
Tournament FAQs
When is the next Tournament?
We will announce the next event through our social media platforms once we are ready to launch. We take extensive time and effort to plan, execute and improve our events for your entertainment. Be sure to follow our social media platforms below to support us and stay up to date for the next tournament.
How do I join a tournament?
A step-by-step guide on how to register will be released onto our Discord Hub, so be sure to join them! *Each tournament may have different instructions
Why was I disqualified?
Your team may be disqualified for breaking the tournament rules, our code of conduct, or any relevant terms of service. After reading through these policies, if you think you were disqualified unfairly, do raise a ticket through our Discord Hub, our upper management will assist you shortly.
How do I withdraw from a Tournament?
Kindly contact our on-ground staff team through our Discord Hubs. They are prepared and ready to assist you accordingly.
Prize Distribution FAQs
What are the prizes?
Prizes will be announced through our social media platforms prior to each event.
How do I receive the prizes?
Teams must appoint a team captain to receive the prizes on the team’s behalf. Team Captain must be of legal age (18 years old) to receive monetary prizes, or appoint a legal adult to receive on their behalf. Team Captain to ensure they have a verified supported payment method. (ie. Paypal) For in-game rewards, players must ensure all information submitted upon registration is correct. Players should avoid changing their account details from registration until the prizes have been awarded.
How long does it take for prizes to be sent?
Prizes will be sent within 2-8 Weeks after an event has ended. Prize distribution may be delayed for up to 4 additional weeks due to issues faced on the back end, disputes during the tournament, regulatory issues, etc.
Where are my prizes?
Claxon Tournaments is not responsible for the prizes distributed by sponsors. We will try our best to choose the right partners for every event, and hold them accountable as necessary. If they still fail to deliver, we may decide to reimburse prizes to participants on our own, depending on the circumstances.
Collaboration FAQs
Is Claxon open to provide sponsorships / partnerships?
We are always eager to work together with other organisations. If your organisation is interested to work with us, do drop us an email at contact@claxontournaments.net.
What services does Claxon have to offer?
We offer a range of comprehensive event management services to meet your needs. Our event consultation service allows us to share our expertise and knowledge, guiding you in creating a successful event. As your event partner, we collaborate closely with you, combining our skills and resources to ensure a memorable experience.