Code of Conduct

Welcome to Claxon! Whether you’re here to compete, watch, help out or meet other players, we want you to feel welcome and enjoy being part of our community.

This Code applies to everyone at events Claxon Tournaments organises, co-organises or delivers with partners, and in our official community spaces. This includes players, captains, spectators, guests, staff, volunteers, moderators and contractors. It covers online and in-person activities and related interactions. We may also review conduct elsewhere if it clearly affects safety or fair play in our community.

Please follow our event rules, Terms of Service and the relevant game, platform and venue rules too.

Our Pledge

• We’ll work to make our events welcoming, inclusive and safe.
• We’ll listen to concerns and treat reports seriously.
• We’ll apply the rules fairly, including when a concern involves our own team.
• We’ll explain our decisions and give you a way to ask for a review.

Gaming for Good

Gaming can bring people together and make a positive difference. Each year, we pledge to support at least one cause that affects our community, working with charities, causes or social enterprises.

• We’ll share the cause we’re supporting and how our community can get involved through our official channels.
• If you win a prize, consider donating some or all of it to one of our partnered charities, causes or social enterprises. We’ll share the available donation channels.
• Giving is always your choice. Donations do not affect your results, eligibility or prize entitlement, and we won’t redirect your prize without your express authorisation.
• You can also help by volunteering, raising awareness or supporting others. Respect everyone’s choice about whether and how to contribute.

Being Part of the Community

A few everyday choices help everyone have a better time:

• Be considerate. Speak to others as you’d like them to speak to you.
• Respect people’s names, pronouns, backgrounds and different points of view.
• Respect a “no”. Give people space, and stop unwanted contact when asked.
• Encourage teammates and opponents. Give feedback without making it personal.
• Help newcomers when you can, and ask our team if you’re unsure about something.
• Follow safety instructions and respect accessibility arrangements and recording restrictions.

You can disagree, question a ruling or criticise something we’ve done. Keep it respectful and use the reporting or appeal process when you need help.

Behaviour That Crosses the Line

These behaviours are not welcome at Claxon:

• Bullying, harassment, discrimination, slurs or targeting someone because of who they are.
• Threats, stalking, violence, intimidation or deliberately making someone feel unsafe.
• Sexual harassment, unwanted sexual attention or sharing intimate material without consent.
• Sharing someone’s private information without permission or another lawful reason—often called doxxing.
• Repeated unwanted messages, deliberate provocation or disruptive trolling.
• Pretending to be someone else, misusing accounts or bypassing safety restrictions.
• Bringing prohibited items to an event or breaking venue safety rules or applicable laws.

Friendly banter should be enjoyable for everyone involved. If someone asks you to stop, stop. Calling something “a joke” does not excuse harassment.

Playing Fair

Compete hard, support your team and respect your opponents. Read the event rules before you play, arrive ready and keep your registration details accurate.

The following are not allowed:

• Cheats, prohibited tools or devices, or using bugs and exploits against the event rules.
• Fixing matches, agreeing to manipulate results, bribery or sabotaging another team.
• False eligibility details, prohibited account sharing or unapproved substitutes.
• Disrupting event systems, faking evidence or sharing confidential competition information to gain an unfair advantage.
• Betting on a competition you play in or help run, helping others do so, or using inside information for betting.

If someone offers you money, prizes or favours to lose a game, change a score or share inside information, decline the offer and report it privately to an event admin. If you can do so safely, keep the message.

Tell us if a personal or team connection could affect your fairness when making a decision. Device restrictions, roster changes, disconnects and match protests follow each event’s rules. Accessibility aids should be checked under those rules, rather than automatically treated as cheating.

Recordings and Match Evidence

Some events require recordings or other checks to help keep matches fair. These requirements will be explained in the event rules.

• Follow reasonable, relevant evidence requests and use the submission channel provided.
• Keep evidence accurate. Don’t fake, alter or deliberately destroy relevant material.
• If a recording shows unrelated personal information, ask us how to hide that information or submit it safely.

Our team must keep requests focused on the match, eligibility or reported concern. We should not ask for passwords, payment credentials or unrelated private messages or device information.

Need Help or Want to Report Something

Open a support ticket in our official Discord or email contact@claxontournaments.net. Tell us the event, what happened, who was involved, roughly when it happened and any evidence you have. You can also raise a concern for someone else—please explain your connection to them.

You don’t need to be certain a rule was broken to ask for help. Report honestly and share what you know. Please send sensitive evidence privately rather than posting accusations or personal details in public channels.

Nobody should threaten, exclude or target you for making an honest report or helping with a review. A report that cannot be proved is not automatically a false report. Deliberately making things up or submitting fake evidence is different and may lead to action.

If your concern involves the person who would normally handle it, say so. Someone uninvolved should review it. If no suitable person is available internally, we should arrange an independent reviewer.

If someone is in immediate danger, contact venue staff or local emergency services straight away. A Discord ticket or email is not an emergency service.

How We Handle Reports

• We look at the available information and make sure the reviewer can be fair.
• Where appropriate, we explain the concern to the person involved and give them a reasonable chance to respond.
• We share report details only with people who need them to help, investigate or meet legal obligations.

We can’t promise complete secrecy or anonymity. Sometimes limited information needs to be shared to protect someone or review a concern fairly. We’ll respect people’s privacy and avoid treating an allegation as a proven fact.

We may temporarily remove content, limit access or pause someone’s participation while we investigate. This helps protect people or the competition; it does not mean we have already decided they did something wrong.

What Happens If a Rule Is Broken

We consider what happened, the evidence, the impact, whether it was deliberate, any previous issues and relevant circumstances. Depending on the situation, we may:

• Offer guidance or give a warning.
• Remove content, mute someone or restrict access.
• Apply a match penalty or disqualify a player or team.
• Suspend participation or issue a permanent ban.

Serious incidents may lead to immediate action without a warning first. We’ll explain the rule involved, our decision, how long it lasts, where it applies and how to appeal, while protecting private or sensitive information.

A restriction does not automatically apply to every Claxon event or channel. Prize consequences must follow the event rules and supported findings about eligibility or fair play; unrelated earned prizes are not automatically lost. Suspected unlawful conduct may be reported to the relevant authorities.

Think We Got It Wrong

You can ask for a review. For a live match ruling, follow the event’s protest process and deadline so we can address it while the competition is running.

For other disciplinary decisions, you may appeal within 14 calendar days of being notified. Use our Discord support ticket or email, explain what you believe needs reviewing and include relevant evidence. Reasons may include an important factual mistake, an unfair process, an excessive penalty or significant new evidence.

Someone who was not involved in the original decision should review your appeal. Temporary restrictions may stay in place during the review, with an explanation where appropriate.

Missing a match-protest deadline does not stop you from reporting harassment, a safety concern or serious cheating evidence. You can still seek help from the relevant authorities or use your legal rights.

Our Team Has Responsibilities Too

Staff and moderators must follow this Code, treat people respectfully, protect report information and avoid decisions where personal interests could affect their judgement. Being part of the Claxon team is not an exception to the rules.

If you’re under 18, our staff will only contact you about the event, such as your match schedule, a safety concern or a prize. Our staff will never contact you for an unrelated purpose. If a message crosses that boundary, you can report it through our official Discord support ticket or by email.

Keeping This Code Up to Date

We’ll update this Code when needed and announce important changes through our official channels. We won’t normally use a new rule to punish something that was allowed when it happened.

Thanks for helping make Claxon a place where people can compete, improve and enjoy gaming together.

Claxon Tournaments Pte. Ltd. • UEN 202134509D

68 Circular Road #02-01, Singapore

contact@claxontournaments.net